Terms and Conditions v2 online – Platform Terms of Use You Need to Know

Welcome to v2 online. This Terms and Conditions document ("Terms") is a legally binding agreement between you ("User" or "Player") and v2 online ("Company", "We", "Platform"). These Terms govern all aspects of your use of the website, mobile app, and all services offered under the v2 online brand.

By accessing, registering for, or using any part of the V2 Online platform, you confirm that you have read, understood, and agree to be bound by all Terms contained in this document, together with Privacy Policy and Responsible Gaming Policy ours, which also forms part of this agreement.

To use the v2 online platform, you must meet the following eligibility requirements:

• Be at least 18 years old at the time of registration and during use of the platform;
• Being legally eligible to enter into a binding contract in the jurisdiction where you reside;
• Not prohibited by any applicable laws or local regulations from participating in online gambling activities;
• Registering with true, accurate, and current personal information – including your full name, date of birth, and valid contact details.

V2 online reserves the right to request identity verification (KYC – Know Your Customer) at any time. The KYC process involves submitting valid identification documents such as MyKad, passport, or driving licence, along with proof of current residential address. Failure to complete the KYC process within the specified timeframe may result in temporary suspension or permanent closure of the account.

As a v2 online account holder, you are fully responsible for:

• Keeping your password and account login credentials confidential;
• All activity that occurs under your account, whether with or without your knowledge;
• Notifying v2 online immediately if you suspect your account has been accessed without authorization;
• Ensuring your account information is always up to date and accurate;
• Do not share your account, use another person's name, or register on behalf of another individual.

V2 online shall not be liable for any losses arising from your failure to comply with the account security responsibilities stated above. Two-factor authentication (2FA) is available and strongly recommended for all accounts to add an extra layer of protection.

Accounts with no activity (no login or transactions) for more than 12 consecutive months may be subject to an inactive account management fee of MYR 10 per month, or closure at the platform's discretion with prior notice sent to the registered email address.

V2 online supports a variety of payment methods for the convenience of players in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and direct bank transfer. All deposits are processed using 256-bit SSL encryption to ensure the security of your data and financial information.

Deposit terms to be observed:

• The minimum deposit is MYR 10 for most payment methods;
• Deposited funds must come from a legitimate source and must be your own;
• Deposits using a payment method in another person's name are strictly prohibited;
• V2 online does not charge processing fees for deposits; however, payment providers may apply their own charges;
• Daily, weekly, and monthly deposit limits can be set by the player through account settings as a responsible gaming control tool.

V2 online is committed to processing all valid withdrawal requests within the stipulated timeframe. Standard players will receive withdrawals within 15 minutes to 4 hours, while VIP members enjoy instant processing or within 30 minutes.

Withdrawal terms to be aware of:

• The minimum withdrawal is MYR 30 for most methods;
• All withdrawals must be made to a bank account or e-wallet registered under the same name as the v2 online account holder;
• The first withdrawal requires full KYC verification before it can be processed;
• V2 online reserves the right to request additional supporting documents for withdrawals exceeding certain limits;
• Balances obtained through fraudulent activity or violation of these Terms are not eligible for withdrawal and will be forfeited in full.

If your withdrawal takes longer than the promised timeframe, please contact our customer support team via Live Chat for a status update. Delays caused by banks or payment providers are beyond V2 Online's control, but we will make every effort to resolve any issues as quickly as possible.

All bonuses and promotions offered by v2 online are subject to the specific terms stated in each offer. The general terms applicable to all bonuses are as follows:

• Wagering requirement (rollover): Bonuses received must be wagered according to the stated multiplier (e.g. 10x, 20x) before any withdrawal from the bonus balance is permitted;
• Validity period: All bonuses have a set validity period. Bonuses not used within that period will expire automatically;
• Withdrawal limits: Some bonuses may have a maximum withdrawal limit on bonus wins;
• Eligible games: Not all games contribute equally toward rollover requirements. Table games typically contribute at a lower rate compared to slots;
• One bonus at a time: Players may not hold more than one active bonus at a time unless stated otherwise.

The v2 online VIP Programme operates separately from the standard bonus system. VIP points are accumulated based on actual wagering activity and can be redeemed for various rewards. Full terms of the VIP Programme can be found on the VIP ours.

All games available at v2 online use a Random Number Generator (RNG) audited by recognized independent bodies. This ensures every game outcome is completely random and cannot be manipulated by the platform or by players.

Players agree to comply with the specific rules of each game offered on the platform. In the event of a dispute regarding game outcomes, the records on the v2 online server are final and override any screenshots or other records held by the player.

V2 online is not responsible for any game interruptions caused by connectivity issues on the player's end. In cases where a game is disrupted due to a technical issue on the platform's side, affected credits will be restored based on server records.

The following actions are strictly prohibited on the v2 online platform and may result in immediate account closure without balance refund:

• Using automation software, bots, scripts, or any third-party tools to automate gameplay or exploit the system;
• Colluding with other players to manipulate game outcomes (particularly in multiplayer games such as poker);
• Registering with a false identity or using another person's information without their consent;
• Owning or using more than one account to obtain multiple bonuses or any unauthorized advantage;
• Any form of money laundering or use of the platform for illegal activities;
• Threatening, harassing, or abusing customer support staff or other players.

V2 online cooperates fully with authorities in cases involving illegal activity. Any evidence of fraud or misuse will be reported to the relevant parties.

V2 online collects and processes players' personal data in accordance with Privacy Policy our detailed policy. In summary, we collect information necessary for platform operations, identity verification, and compliance with regulatory requirements.

Your data is protected with 256-bit SSL encryption and will not be sold, rented, or shared with third parties without your consent, except as required by law or necessary for legitimate payment processing. You have the right to request access, correction, or deletion of your personal data by contacting our support team.

V2 online takes our responsibility toward player safety seriously. The platform provides a range of self-control tools you can use to manage your gaming activity:

• Deposit limits – set a maximum daily, weekly, or monthly deposit limit;
• Loss limits – limit the amount you can lose within a set period;
• Session time limits – set session time reminders or limits for your gaming sessions;
• Self-exclusion break – temporarily suspend access to your account (1 day to 6 months);
• Permanent self-exclusion – permanently close your account if you feel that is the best option for you.

For more information about these tools and available support resources, visit the Responsible Gaming ours.

V2 online reserves the right to suspend or close any player's account for the following reasons:

• Violation of any part of these Terms;
• Failure to complete the KYC process within the stipulated timeframe;
• Suspected fraudulent activity or attempts to manipulate the system;
• Account closure request by the player;
• Changes in laws or regulations affecting a player's eligibility to use the platform.

In the event of account closure at the player's request, any valid balance will be returned to the player once the necessary checks are completed. In the event of closure due to a violation, V2 Online reserves the right to withhold or forfeit any balance associated with the activity that breached these Terms.

V2 online shall not be liable under any circumstances for:

• Financial losses arising from gaming activity — gambling carries the risk of losing money and players are fully responsible for their own gaming decisions;
• Service disruptions caused by circumstances beyond our control, including natural disasters, cyberattacks, or internet infrastructure outages;
• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform;
• Actions by third parties, including game providers or payment service providers.

Should any dispute arise relating to the use of the v2 online platform, the following procedure shall be followed:

• Step 1: Contact the V2 Online customer support team via Live Chat within 30 days of the relevant incident;
• Step 2: Customer support will review and respond within 3–5 business days;
• Step 3: If you are not satisfied with the decision, you may submit a formal appeal to our compliance department via the support email;
• Step 4: Decisions from the compliance department are final in matters relating to the interpretation of these Terms.

V2 online reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice, except where required by law. The latest update date will always be displayed at the top of this document.

It is the player's responsibility to review these Terms periodically. Continued use of the platform after any amendments are published will be considered acceptance of the revised version. If you do not agree with the amendments, please stop using the platform and contact us to close your account.

The Bahasa Melayu version of these Terms is the official governing document applicable to all players in Malaysia. In the event of any discrepancy between the Bahasa Melayu version and any other language version, the Bahasa Melayu version shall prevail.